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Get in Touch with Our Wrapping Paper Team

Whether you have a question about your personalised wrapping paper order, need help with our design tool, or want to discuss a bulk order — we're here to help. Based in West Yorkshire, our small team typically replies within a few hours during business days.

Get in Touch

Have a question about your order or need assistance? Fill out the form below and we'll get back to you within 24-48 hours.

If your inquiry is about a specific order, please provide the order number

Please provide as much detail as possible

Other Ways to Reach Us

Response Time

We typically reply within a few hours, Mon–Fri, 9am–5pm.

Common Questions

Where is my order?

Once your personalised wrapping paper has been dispatched, you'll receive a tracking email. If you haven't received it, check your spam folder or drop us a message above.

Can I change my design after ordering?

We print orders quickly, so changes aren't always possible. Get in touch as soon as you can and we'll do our best to help.

How do I get a refund?

Please see our terms and conditions for our refund policy, or contact us and we'll sort it out for you.